Terms of cancellation
1. withdrawal from the accommodation contract – cancellation fee
Withdrawal by the Proprietor
1.1 If the Accommodation Agreement provides for a down payment and if the down payment has not been made by the Party in due time, the Proprietor may withdraw from the Accommodation Agreement without notice.
1.2 If the guest does not arrive by 6 p.m. on the agreed arrival day, there shall be no obligation to accommodate unless a later arrival time has been agreed.
1.3 If the Party has made a down payment (see 3.3), the premises shall remain reserved until 12.00 noon of the day following the agreed day of arrival at the latest. In the event of advance payment of more than four days, the obligation to accommodate shall end at 6 p.m. on the fourth day, whereby the day of arrival shall be counted as the first day, unless the guest announces a later day of arrival.
1.4 The Accommodation Agreement may be terminated by the Proprietor for objectively justified reasons up to 3 months before the agreed date of arrival of the Party at the latest, unless otherwise agreed, by unilateral declaration.
Withdrawal by the contractual partner – Cancellation fee
1.5 Up to 3 months before the agreed arrival date of the guest at the latest, the accommodation contract can be terminated by the contracting party without payment of a cancellation fee by means of a unilateral declaration.
1.6 Outside the period specified in § 5.5. a withdrawal by unilateral declaration of the contracting party is possible for individual travellers until 18.00 of the day of arrival FREE of charge!
If a down payment has been made, the credit card fee will be retained.
In the period from 07.07.2022 to 10.07.2022 separate cancellation conditions apply: – up to 7 days before arrival: free cancellation – from the 6th day until the arrival day: 90% of the booked overnight stays – late cancellation or non-arrival: 100% of the booked overnight stays.
In the period from 21.12. to 07.01. separate cancellation conditions apply: – up to 14 days before arrival: free cancellation – from the 13th day to the arrival day: 90% of the booked overnight stays – late cancellation or non-arrival: 100% of the booked overnight stays.
Cancellation of seminar and group reservations is only possible by paying the following cancellation fees:
up to 3 months: no cancellation fees
– up to 1 month before the day of arrival 40 % of the total package price;
– up to 1 week before the day of arrival 70 % of the total package price;
– 90 % of the total package price in the last week before the day of arrival.
1.7 If, on the day of arrival, the Party is unable to appear at the place of accommodation due to unforeseeable extraordinary circumstances (e.g. extreme snowfall, flooding, etc.), the Parties shall not be obliged to pay the agreed fee for the days of arrival.
1.8 The obligation to pay compensation for the booked stay shall revive from the time of arrival if the journey becomes possible again within three days.
2. withdrawal from the event contract – cancellation fee
If the event is not possible due to Covid measures, the date of the event can be postponed.
If the customer withdraws from the event contract, cancellation costs are incurred in the amount of the reservation fee paid.